Partner with leadership to ensure scheduling meets business needs (call volume and coverage). Maintain master, weekly and supervisor schedules; manage daily schedule adjustments; contact staff as necessary to fill open shifts; keep supervisors informed of schedule changes. Coordinate the review and approval of time off requests with the appropriate supervisor. Coordinate

Promotes excellent customer experience with individuals, families, and providers. Using their own personal experience, engages with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non judgmental attitude. Advocates for individuals in communicating their preferences and needs while coordinating outpatient

Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center. Use appropriate methods and a flexible interpersonal style to help coach others provide timely guidance and feedback services. Assist in the development, review, and update of crisis services and clinical policies responsible for cris

Respond to incoming contacts and requests for crisis and healthcare services across all contracts within scope of employee work; completes outbound calls, emails, text or chat to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency. Demonstrate effective engagement skills; inspire hope and promote recovery and resili